In an effort to bring in some excitement to the lives of the customers of NDB Bank during these uncertain times, Dimuth Karunaratne – Sri Lanka Test Cricket Captain and the Bank’s Brand Ambassador personally joined with NDB to conduct the video Know-Your-Customer verification process for customers.
Accordingly, Karunaratne made a surprise appearance in the online interview where customers were asked several questions to verify their identity prior to opening an account from the safety of their homes utilizing artificial intelligence (AI) technology.
“During these tough times, NDB Bank has provided this amazing technology where potential customers can open an account from the safety of their homes,” Karunaratne said adding “So I was happy to join together with the Bank, to provide their customers a systematic and safe method to do so.”
NDB is combining the most advanced technology and innovation to redefine what the future of banking would look like for its customers. At a time where minimum contact with others was encouraged, NDB introduced the NEOS Pay feature through NEOS app, a QR payment method through which customers can make payments to merchants, pay other bills, all the while having access to banking transactions via the same platform. This positioned NDB NEOS as the first in Sri Lanka to enable banking and merchant transactions in one single app. Adding further convenience, customers of other banks have also been given the ability to register for NDB NEOS using their other bank account details. This capability is facilitated via the JustPay network and enables other bank customers to carry out merchant and bill payments using QR code facility through the NEOS app.
Adding to the many firsts the Bank has achieved in its digital evolution, the video KYC (vKYC) verification utilizes artificial intelligence (AI) technology enabling customers to open NDB accounts without having to visit a branch. Customers can now conduct their banking activities without interruption amidst the Covid-19 pandemic safely and securely. This process is further enabled due to the partnership between the bank and the Department for registration of persons which allows smooth verification of NIC information giving customers a hassle free experience.
The activity caused surprise delight for many customers who were not expecting to see one of their favourite cricketing stars on the call conducting their verification and account opening process. Most were also grateful to the bank for introducing such a service during this critical time. A video of the activity can be viewed on NDB’s facebook page (https://www.facebook.com/ndbbankplc/videos/5106204729406446) or Youtube channel (https://www.youtube.com/watch?v=OGaKuUObyZw).
NDB has continued to remain at the forefront of digital banking even amidst competition, constantly introducing novel methods to the Bank’s clients as well as all Sri Lankans. Accordingly, the Bank was awarded the “Best Digital Bank 2021” at the Asiamoney Best Bank Awards for Sri Lanka in addition to being crowned “Sri Lanka’s Best Bank 2021” by the prestigious Global Finance Magazine of USA, and “The Bank of the Year Sri Lanka”, by The Banker Magazine UK. NDB is the 4th largest listed bank in Sri Lanka and the parent company of the NDB Group. The only financial services conglomerate in Sri Lanka, NDB Group is uniquely positioned towards assisting the growth and development of the Sri Lankan capital market to provide its customers seamless access to the product and service offerings of all its group companies.