The Ministry of Public Security has opened the ‘118 Public Security Service Centre’ to streamline public complaints related to institutions under its purview. 

The centre was inaugurated at the Ministry premises under the patronage of Deputy Minister of Public Security Sunil Watagala.

The new facility allows citizens to lodge complaints via the toll‑free 118 hotline or through the online portal 118.pubsec.gov.lk. 

Complaints can be submitted regarding institutions including the Department of Immigration and Emigration, the National Dangerous Drugs Control Board, the Office of the Commissioner General of Rehabilitation, and the Civil Security Department.

Deputy Minister Watagala, addressing the media, said the hotline can also be used to provide tip‑offs on drugs and illegal firearms, with confidentiality assured. 

He added that citizens may use the service to draw the attention of the Minister or Deputy Minister of Public Security directly.

However, he cautioned that legal action will be taken against those providing false information through the hotline.

The initiative aims to strengthen accessibility and responsiveness in handling public grievances linked to national security and parliamentary affairs. (Newswire)

The post 118 Public Security Service Centre launched for complaints appeared first on Newswire.

The Ministry of Fisheries has announced the establishment of a dedicated 24-hour helpline to address fuel supply problems faced by the fishing and aquaculture industries.

According to the ministry, the service is designed to assist operators of fishing vessels, seafood processing facilities, and aquaculture farms in reporting and resolving challenges related to fuel access.

Industry stakeholders experiencing difficulties can now directly contact the helpline at 0114323389 to ensure their concerns are promptly addressed. (Newswire)

The post Fisheries Ministry launches 24-hour helpline for fuel supply issues appeared first on Newswire.

Sri Lanka Police has announced the launch of a new WhatsApp hotline to strengthen crime prevention efforts in the Western Province.

The number, 0777128128, will operate around the clock, allowing the public to share information on crimes, drug trafficking, and other illegal activities. 

According to the Police, messages sent through the hotline will be directed to the Special Operations Centre established at the Office of the Senior Deputy Inspector General of Police for the Western Province.

The Police have assured that the confidentiality of individuals providing information will be protected. (Newswire)

The post WP Police introduce 24-hour WhatsApp hotline to combat crime appeared first on Newswire.

The Police have introduced telephone numbers through which the public can provide information to assist the planned anti‑narcotics operations to be carried out in 2026. 

According to the Police Department, through these new mechanisms, the public will be able to directly provide information to the officers in charge of regional divisions regarding narcotics such as heroin, ice, cocaine, and cannabis, which are widespread in different parts of the country.

Information can be conveyed to the officers in charge of police divisions via the following telephone numbers. (Newswire)

The post Police hotlines set up for reporting drug activity appeared first on Newswire.

Sri Lanka Police have reiterated that the 119 emergency telephone service must be used strictly for reporting genuine emergencies, warning that misuse of the hotline is a punishable offence under the Penal Code.

Issuing a statement, the Police Department said that the 119 emergency telephone service is intended only for reporting emergencies. 

The Police emphasize that this service must be used strictly for urgent situations and genuine emergencies, and that all calls are monitored.

Accordingly, in the event of an emergency, the public is advised to immediately contact the 119 emergency call centre to provide accurate information so that swift action can be taken.

At the same time, authorities warn that providing false information through the 119 emergency hotline is a punishable offence under Sri Lanka’s Penal Code, and legal action will be taken against such misuse.

Therefore, the public is urged to use the 119 emergency number responsibly, only for genuine emergencies, and to contact the relevant institutions directly for non‑emergency matters. (Newswire)

The post False calls to 119 Hotline punishable offence – Police appeared first on Newswire.

The Presidential Secretariat has issued a statement clarifying that a news item circulating on social media under the title “Rapid Complaint Handling Procedure for Irregularities Involving Grama Niladhari” is false.

According to the Secretariat, the post contains fraudulent hotline and direct telephone numbers and falsely claims to have been issued by the Presidential Secretariat.

Officials stressed that the information is inaccurate and deceptive, and urged the public to refrain from sharing unverified content on social media platforms.

The Secretariat further emphasized the importance of relying only on official announcements and verified sources for information related to government procedures. (Newswire)

The post Presidential Secretariat warns public of fake hotline for Grama Niladhari complaints appeared first on Newswire.

Sri Lanka Tourism has announced an emergency hotline to assist tourists in Sri Lanka affected by the prevalent inclement weather conditions. 

The Sri Lanka Tourism Emergency and Assistance Centre could be contacted via the hotline 1912.

The emergency hotline is operational 24/7, Sri Lanka Tourism said, issuing a notice. (Newswire)

The post 24/7 Emergency hotline introduced for tourists in Sri Lanka appeared first on Newswire.

Sri Lanka Police has established the IGP Special Operations Unit to provide information on the Emergency Disaster Situation.

According to the Police, due to the unexpected severe weather conditions impacting the island, numerous areas have experienced heavy rainfall, flooding, strong winds, and landslides. Evacuation notices have been issued to residents in several affected regions.

To ensure effective coordination during this emergency and to deliver essential assistance, an IGP Special Operations Unit has been set up at Police Headquarters under the direct supervision of the Inspector General of Police (IGP). 

Police officers at stations island wide have been organized into teams to respond promptly to disaster-related incidents within their respective jurisdictions. Disaster-response equipment such as boats and diving gear has also been prepared for immediate deployment.

The Sri Lanka Police, working in collaboration with the Tri-Forces and Disaster Management Centre officials, request the cooperation of the public in activities such as rescuing disaster victims, distributing relief, and ensuring security in affected areas.

The public can contact the IGP Special Operations Unit via the below Landline and Whatsapp Numbers for any assistance;

The post Extreme weather : IGP Special Operations Unit established to assist public appeared first on Newswire.

Sri Lanka Police has introduced emergency Telephone Numbers for the public to inform about disaster situations due to the adverse weather conditions in the country. 

According to the Police, due to the prevailing adverse weather conditions across the island, a large number of people have been injured or affected by landslides, floods, and strong winds.

In such emergencies, the public may inform the operation rooms of the 47 police divisions located throughout the island. 

The telephone numbers of these operation rooms are as follows:

The post Sri Lanka Police issues emergency hotlines amid severe weather appeared first on Newswire.

The government has introduced hotlines for reporting emergency disaster situations arising in the Colombo District due to the prevalent adverse weather conditions. 

The emergency contact numbers were introduced during a meeting of the Colombo District Disaster Management Coordinating Unit today (27).

The meeting was held at the Parliamentary Complex under the patronage of Prime Minister Harini Amarasuriya to discuss precautionary measures and necessary actions to be taken in response to potential risks caused by the adverse weather conditions expected over the next 48 hours.

During the meeting, as per the instructions of the Prime Minister, a set of emergency contact numbers was introduced to the public of the Colombo District for the immediate reporting of urgent situations.

Accordingly, the 24-hour official emergency hotline 117, the Colombo District Disaster Management Coordinating Unit at 0112434028, and the Disaster Management Coordinating Unit at 0112136136 were announced.

The public is urged to remain alert to news updates and emergency advisories issued through the media. (Newswire)

The post Extreme weather : Hotlines introduced to report disasters in Colombo appeared first on Newswire.

Sri Lanka Police has introduced an alternative number for the public to contact the Senior Officer in Charge of the Western Province to report corruption and drug-related complaints. 

According to the Police, the number of Senior DIG Sanjeewa Dharmaratne was issued in September 2025 for this purpose.

However, as he has been transferred to an administrative role, SDIG Sanjeewa Medawatte has been appointed as the Officer in Charge of the Western Province.

As such, the public can contact him via 071-8592621 to file corruption and drug-related complaints in the province. (Newswire)

The post Police introduce new hotline for corruption & drug complaints in WP appeared first on Newswire.

The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) has introduced a 24-hour hotline in support of the government’s new initiative to eradicate the threat of narcotics, titled “United as a Nation – National Drive” (“රටම එකට – ජාතික මෙහෙයුම”). 

According to the President’s Office, the TRCSL has introduced the hotline’1818’ for this purpose, based on a request from the “United as a Nation” National Operations Committee.

The hotline enables the public to report accurate information related to drug trafficking, distribution, or any suspicious drug-related activities. (Newswire)

The post ‘1818’ hotline introduced for Govt’s drug eradication initiative appeared first on Newswire.

The Sri Lanka Police has introduced a new WhatsApp hotline for the public to directly contact IGP Priyantha Weerasooriya regarding crimes and various other public issues.

According to the Police, the public can contact the IGP via the WhatsApp phone number, 071-8598888, from today.

The public has been advised that they may only use this new WhatsApp phone number to send text messages, videos, and photos directly to the IGP, but making phone calls to the respective number is not permitted.

The Police further said this facility could be used to report any information related to crimes and other issues they may encounter. (Newswire)

The post New WhatsApp number to directly contact IGP to report crimes appeared first on Newswire.

The Sri Lanka Police has announced special hotlines and emails for the public to file complaints regarding various incidents, including crimes. 

The hotlines cover the Police Units of Traffic, Expressways, Environment, Cyber Crimes, Narcotics Bureau, Children and Women Bureau, Tourism, and the Inspector General of Police. 

The public has been requested to contact the following hotlines and emails to file complaints. (Newswire)

The post Public complaints : Special Police hotlines announced appeared first on Newswire.

Following an earthquake of 7.4 magnitude in Myanmar that caused tremors in Bangkok and other parts of Thailand, the Embassy and Permanent Mission of Sri Lanka in Bangkok said it is closely monitoring the situation in coordination with Thai authorities.

Sri Lanka’s Foreign Ministry stated that the Embassy and Permanent Mission of Sri Lanka says no adverse incidents involving Sri Lankan citizens have been reported as of now.

Sri Lankan nationals in Thailand are advised to contact the emergency hotline at +66 812498011 in case of emergency. (Newswire)

The post Myanmar earthquakes : Notice for Sri Lankans in Thailand appeared first on Newswire.

The Department of Motor Traffic has introduced a new WhatsApp number for the public to submit complaints and appeals.

According to the department, the public can submit their complaints via the WhatsApp number  ‘071 403 3300’.

Using the WhatsApp number, the public can submit their complaints and appeals to the Commissioner General of Motor Traffic. (Newswire)

The post DMT introduces new WhatsApp hotline for public complaints appeared first on Newswire.

The Western Province Governor’s Office is set to introduce a quick response special operations unit at the office premises from 02 December 2024.

The special unit, ‘TELL THE GOVERNOR HOTLINE’, is being introduced to further improve services offered to the public.

The public can express their grievances, views and suggestions related to policies, while discrepancies can be informed to the Governor after which the necessary measures will be taken by the Governor’s Office. 

The special unit will operate 24/7 throughout the year and can be contacted via the following contact details;

Tel. 011-2092720 / 011-2092721 

Fax.011-2092705 

Email – operationroomwpc@gmail.com (Newswire) 

The post WP launches ‘Tell the Governor’ hotline for public grievances appeared first on Newswire.

Sri Lanka Police has introduced a special hotline for Israelis in distress or those needing to ensure their personal safety.

“If an Israelite, who has visited Sri Lanka as a tourist or for other purposes, feels the need to ensure his/her personal security, he/she may directly contact the telephone number and get the necessary assistance,” a Police Media Unit statement said.

Israeli nationals currently in Sri Lanka are requested to contact the DIG Tourist Range of the Sri Lanka Police via the hotline 071-8592651 in case they need any assistance or information.

The new hotline has been introduced amid warnings of a potential attack on Israelis in the Arugam Bay area. 

The warning has prompted law enforcement authorities to tighten security in Arugam Bay, while several countries have issued travel warnings to their citizens. (Newswire)

The post Notice for all Israeli nationals in Sri Lanka appeared first on Newswire.

Sri Lanka Police has established several emergency hotlines to assist the public affected by the prevalent inclement weather conditions.

Accordingly, the Police have established a Special Operations Room with the following emergency hotlines:

• Emergency hotline- 0112421820 
• Other hotlines – 0112439212, 0112013036, & 0112013039 
• Email: disasterops@police.gov.lk 

Meanwhile, the Disaster Management Centre has also requested that the public affected by adverse weather conditions contact the centre for assistance. 

Accordingly, the public can contact the Disaster Management Centre’s emergency hotline 117. (Newswire)

The post Inclement Weather : Emergency hotlines established appeared first on Newswire.

The Ministry of Health has introduced the special hotline ‘1907’ for the public to inform of fake medical practitioners in Sri Lanka. 

Issuing a statement, the Government Medical Officers Association (GMOA) said that the hotline has been established to protect the public from these fake doctors.

The GMOA said investigations have revealed that over 40,000 fake medical practitioners are operating in various parts of Sri Lanka at present.

Pointing out that several proposals had been made to the Health Ministry in this regard, the GMOA said as a result, the Police have commenced collecting information on fake doctors.

The GMOA has also organized an awareness campaign to be conducted in this regard in the near future.

Furthermore, the GMOA requested the public to use the newly introduced hotline to inform the authorities of fake medical practitioners in their areas. (Newswire)

The post Special hotline to report fake medical practitioners appeared first on Newswire.