The Ministry of Public Security has opened the ‘118 Public Security Service Centre’ to streamline public complaints related to institutions under its purview. 

The centre was inaugurated at the Ministry premises under the patronage of Deputy Minister of Public Security Sunil Watagala.

The new facility allows citizens to lodge complaints via the toll‑free 118 hotline or through the online portal 118.pubsec.gov.lk. 

Complaints can be submitted regarding institutions including the Department of Immigration and Emigration, the National Dangerous Drugs Control Board, the Office of the Commissioner General of Rehabilitation, and the Civil Security Department.

Deputy Minister Watagala, addressing the media, said the hotline can also be used to provide tip‑offs on drugs and illegal firearms, with confidentiality assured. 

He added that citizens may use the service to draw the attention of the Minister or Deputy Minister of Public Security directly.

However, he cautioned that legal action will be taken against those providing false information through the hotline.

The initiative aims to strengthen accessibility and responsiveness in handling public grievances linked to national security and parliamentary affairs. (Newswire)

The post 118 Public Security Service Centre launched for complaints appeared first on Newswire.

The public has been informed to inform the Acting IGP if they do not receive a summons within two weeks for complaints filed at Police Stations.

According to the Sri Lanka Police, the public who has not received a summons in the specified period has been advised to file a complaint to the Acting IGP via www.telligp.police.lk.

Acting IGP Priyantha Weerasuriya has instructed that various complaints reported to the police stations that have not been investigated yet, be investigated and completed within 2 weeks.

All senior officials, including provincial Senior DIGs, have been instructed to prepare and implement a special program in this regard.

A statement issued by the Acting IGP says information has been revealed that a large number of complaints reported to the police stations have not been investigated and the investigations have not been completed.

He points out that as a result, various complaints reported as minor incidents may become a more serious crime, damaging the public’s confidence in the police.

Therefore, the Acting IGP has instructed that going forward, police stations should take measures to start investigating, on the same day, the various complaints reported to the police stations and to complete the probes within 48 hours.

The Acting IGP has also instructed relevant officers to monitor the system and to inform of Police OICs who are found to be acting contrary to the directives. (Newswire)

The post Acting IGP gives 2 weeks for Police probe into public complaints appeared first on Newswire.

The Inspector General of Police (IGP) has instructed the Director of the Police Special Investigation Unit to launch inquiries into police stations that have failed to act on public complaints.

A probe by the Police Headquarters has found that several police stations have failed to comply with the circular and instructions of the Police Headquarters when dealing with public complaints.

According to the Police Media Unit, the IGP has instructed the Police Special Investigation Unit Director to launch inquiries into 125 such incidents identified thus far.

Regarding the probe into the 125 cases, investigations have been completed in 84 cases so far. 

The Police Special Investigation Unit Director has made recommendations on 61 of them, and after confirming the allegations in 13 of those 61 files, nine officers have been charged and 19 have been given warning papers. 

The 23 files expected to be submitted have also been charged and cautioned, and further investigations are being carried out by the Special Investigation Unit on 41 files. 

The Police Media Division stated that among the officers who have been charged, there are OIC’s of police stations and they will be removed from their respective positions in the future.

The Division added that the Police Headquarters will continue probes into such inaction and will initiate disciplinary action against high-ranking Police officers and officers of other ranks who act in a manner that inconveniences the public. (NewsWire)

The post Public complaints : New order from IGP appeared first on Newswire.