Radisson Hotel Kandy, managed by La Vie Hotels & Resorts, is proud to announce its recognition as a Quality Accelerator for Q1 2025, achieving the highest improvement in Guest Review Index (GRI) across the Middle East, Africa, and South East Asia Pacific (MEA & SEAP) region. The hotel recorded an outstanding 8.5-point year-on-year increase, a remarkable milestone reflecting its unwavering commitment to service excellence and guest satisfaction.
This accolade not only celebrates operational excellence but also stands as a testament to the hotel’s dedication to the “Yes I Can!” service philosophy, which continues to inspire team members to go above and beyond in creating exceptional guest experiences.
La Vie Hotels & Resorts, as the management company, proudly recognizes this achievement as a reflection of the strength and dedication of the local team at Radisson Hotel Kandy and their consistent delivery of world-class hospitality.
“This recognition is an incredible honour for our team at Radisson Hotel Kandy,” said Mangala Hemananda, Hotel Manager, Radisson Hotel Kandy. “It reflects the passion, professionalism, and relentless focus our team puts into every guest interaction. We are truly proud of how far we’ve come and look forward to continuing this upward trajectory in delivering memorable stays.”
Kristofer Quadros, Cluster General Manager – Radisson Hotel Kandy, Radisson Hotel Colombo, and Radisson Blu Resort Galle extended his congratulations: “This award is a direct result of the team’s relentless drive to improve, their deep understanding of guest expectations, and their collective belief in the power of genuine hospitality. As part of the La Vie Hotels & Resorts portfolio, this accomplishment further reinforces our commitment to excellence across all properties we manage.”
This recognition places Radisson Hotel Kandy firmly on the map as a leading performer in guest satisfaction, reaffirming its status as a top destination for both business and leisure travellers in the region.