SriLankan Airlines has unveiled a five-year strategic plan aimed at driving stability, sustainability and growth, as the national carrier works to strengthen its operations and financial footing.
Under its current leadership, the airline has reported improvements across multiple areas over the past year, including fleet management, revenue growth, customer experience, talent development and debt restructuring.
SriLankan has raised its on-time performance to 74 percent this year, compared with 69 percent in 2024, despite global shortages of engines and spare parts. Officials credited the use of advanced fleet management software, streamlined maintenance schedules and new in-house facilities for calibration and inspections. Two aircraft that had been grounded have returned to service, while a third is expected to rejoin operations early next year. In June, the airline added a leased Airbus A330-200 wide-body aircraft — its first such addition in seven years.
The carrier has also restructured its network with revised flight timings on Indian routes and expanded services to Southeast Asia and the Middle East. Since July, it has operated double-daily flights to Singapore, Kuala Lumpur and Bangkok, along with four extra flights to Dubai. These moves helped lift passenger revenue by 10 percent and passenger numbers by 22 percent in the first five months of the 2025/26 financial year.
On the customer front, SriLankan introduced wireless inflight entertainment, an AI-powered chatbot named “Yaana,” and new airport self-service options, leading to improved passenger satisfaction.
The airline also reaffirmed its sustainability commitments, rolling out initiatives such as digital flight monitoring to optimize fuel use, automated office processes to cut paper waste, and energy-saving practices at its catering arm.
Looking ahead, the five-year plan will focus on financial stability through debt restructuring, fleet expansion, technology-driven customer solutions and global sustainability practices.(Newswire)