The Colombo Chief Magistrate’s Court has imposed a fine of Rs. 100,000 on a mobile phone retailer for offering a mobile phone for sale without the mandatory importer information required under Consumer Affairs Authority (CAA) Direction No. 85.
The fine was imposed on Best Phone LK (Pvt) Limited, located at Liberty Plaza, Colombo 03.
During an inspection conducted by CAA officers on or around 30 September 2026, a mobile phone was found on sale at the premises without details of the country of import, the name and address of the importer or the entity placing the product on the market, and the prescribed contact information.
The CAA filed a complaint over the violation before the Colombo Chief Magistrate’s Court on 11 November 2026.
Under Direction No. 85, published in Extraordinary Gazette No. 2286/26 dated 29 June 2022, prescribed information must be clearly displayed on the packaging, wrapping or container of applicable imported products.
The requirements include the country of import, the name and address of the importer or the entity placing the product on the market, and the prescribed contact details.
The CAA has urged consumers to check importer information, warranty documentation and purchase receipts when buying mobile phones and other imported products.
The authority continues to conduct market inspections and enforcement operations to protect consumer rights.
Consumers can report suspected violations of consumer protection laws by calling the CAA hotline on 1977 during office hours. (Newswire)