The Ministry of Public Security has opened the ‘118 Public Security Service Centre’ to streamline public complaints related to institutions under its purview.
The centre was inaugurated at the Ministry premises under the patronage of Deputy Minister of Public Security Sunil Watagala.
The new facility allows citizens to lodge complaints via the toll‑free 118 hotline or through the online portal 118.pubsec.gov.lk.
Complaints can be submitted regarding institutions including the Department of Immigration and Emigration, the National Dangerous Drugs Control Board, the Office of the Commissioner General of Rehabilitation, and the Civil Security Department.
Deputy Minister Watagala, addressing the media, said the hotline can also be used to provide tip‑offs on drugs and illegal firearms, with confidentiality assured.
He added that citizens may use the service to draw the attention of the Minister or Deputy Minister of Public Security directly.
However, he cautioned that legal action will be taken against those providing false information through the hotline.
The initiative aims to strengthen accessibility and responsiveness in handling public grievances linked to national security and parliamentary affairs. (Newswire)