SriLankan Airport & Ground Services (SLAGS) is the sole ground handling arm in Sri Lanka, providing comprehensive, safe, and efficient airport ground handling solutions to customer airlines and SriLankan Airlines flights operating to and from Sri Lanka. SriLankan Airport & Ground Services brings over 40 years of experience in ground handling, underpinned by a strong safety culture and consistently high safety performance.
SLAGS is certified under the IATA Safety Audit for Ground Operations (ISAGO) while upholding internationally recognized safety and service standards, supporting seamless airport operations.
As a trusted ground handling partner at Bandaranaike International Airport (BIA), Colombo, and Mattala International Airport, SLAGS supports airline operations across passenger and ramp services, contributing significantly to the country’s aviation ecosystem. SLAGS has also been a talent incubator, producing skilled aviation leaders who today serve in senior and specialist positions across airports and airlines around the world.
Our Role in Sri Lanka’s Aviation Landscape
SriLankan Airport & Ground Services operates at the heart of Sri Lanka’s air transport network. As the primary ground handler at the country’s main international gateway, SLAGS supports both full-service and low-cost carriers, charter operators, and ad hoc flights.
Our operations are closely aligned with national aviation stakeholders, including airport authorities, regulatory bodies, and service providers, enabling smooth coordination and operational resilience even during peak periods and irregular operations.
At BIA
- Average flights handled per month: 5,200
- Average baggage pieces handled per month: 500,000
- Total passengers handled during 2025: 9.9 million
Service Portfolio
SriLankan Airport & Ground Services offers a full spectrum of ground handling solutions designed to meet the operational and service requirements of modern airlines operating to Sri Lanka.
Passenger Services
- Check-in and boarding operations
- Transfer desk services
- Arrival and departure assistance
- Special handling of passengers
Support Services
- Baggage and cargo loading/unloading
- Load control and weight and balance
- Pushback and towing coordination
- Ground service equipment management
- Ground support equipment maintenance and repair
Safety, Quality & Compliance
Safety is at the core of all SLAGS operations. As an ISAGO-certified ground handling organization, SLAGS maintains a strong safety culture supported by continuous training, compliance with ICAO, IATA, and local regulatory requirements, and proactive risk management practices.
Our experienced workforce, spanning frontline passenger service teams and support services teams, is trained to deliver consistent service quality while maintaining operational resilience during both routine and irregular operations.
Supporting Sri Lanka’s Connectivity
SriLankan Airport & Ground Services is a key enabler of air connectivity, tourism, and trade in Sri Lanka. By ensuring efficient ground handling and a positive passenger experience, SLAGS contributes to strong first and last impressions for visitors while supporting airline partners with dependable and flexible operational support.
